RETURN AND EXCHANGE POLICY

At our brand, every piece of leather goods is created with care, craftsmanship, and attention to detail. We want your shopping experience to feel just as refined as the products you receive, which is why we offer a simple and considerate return and exchange process within 14 days of delivery, subject to the applicable consumer rights in your country or region. 
If your order does not feel quite right, please reach out to us within 14 days of receiving it. Our team will be happy to assist you with a smooth and respectful return or exchange experience. We always aim to make the process clear, fair, and easy to follow.
We understand that fit is one of the most important parts of shopping online. Since sizing can vary from one region to another, we kindly encourage you to review our size chart carefully before placing your order. Our measurements are designed according to international standards, and we recommend comparing them with your own measurements for the best possible fit. Where available, custom-made options may also be arranged for a more precise and personal fit

How to Begin a Return or Exchange?

  • Email us at (Official Email Address) .com with your order details and the reason for your request.
  • Our team will reply with the next steps and guide you through the process.
  • Once we receive and inspect the item, we will process your refund or exchange accordingly.

Return Conditions

  • Items must be unused, unworn, and returned in their original packaging.
  • All tags, labels, and accessories must be included.
  • Returns should be sent through an insured courier service.
  • We are not responsible for items lost or damaged during transit.
    (Official Email Address)
  • Return shipping costs are the customer’s responsibility, except where the item received is incorrect or defective.


Refunds

Refunds will be issued to the original method of payment used at checkout, including PayPal or credit/debit card payments. Custom-made items, sale items, and discounted pieces may be non-refundable, unless otherwise required by applicable law. 
Shipping fees are non-refundable unless the item delivered is faulty, damaged, or incorrect. In such cases, any reimbursement will be handled in accordance with applicable terms and local consumer rights.
For any questions or assistance, please contact us at (Official Email Address)